Frequently asked questions
Nestled between the lush Bukit jungle and Padang-Padang Beach in the heart of Uluwatu, southern Bali, The Room Padang-Padang offers a unique blend of natural beauty, surrounded by majestic cliffs, iconic surf spots, and pristine white sand beaches. Conveniently located along the main road near the Padang-Padang parking lot, we provide easy access to many of these stunning locations.
Please be aware that many of the beaches in this area are accessed via steep cliffs, which can be challenging to navigate. For guests with mobility concerns, this terrain may present difficulties during your stay.
Additionally, due to our location in the natural habitat of the local wildlife, you may encounter monkeys that are native to the Padang-Padang hills. These monkeys are often attracted by the smell of food and drinks, and while their visits can add to the authentic Bali experience, we would like to remind all guests that The Room Padang-Padang takes no responsibility for their presence or for any damage or loss to personal belongings. We recommend keeping food and drinks secured and being mindful of your belongings during your stay.
We appreciate your understanding and hope that you enjoy the unique and natural charm of this region.
General Information
- Reception Hours: Daily from 8:00 AM to 10:00 PM (Bali time).
- Check-in & Check-out:
- Check-in: starting at 2:00 PM.
- Check-out: until 12:00 PM (noon).
- Children Policy: Only children 12 years old or above are allowed.
- Baby Cribs: Not available.
- Pets Policy: No pets allowed.
- Accessibility: No rooms for guests with reduced mobility due to architectural constraints.
- Health & Safety: Check current government COVID-19 or health restrictions here.
- Photography & Filming Policy: Personal, non-commercial photography is allowed. Professional equipment (e.g., drones, tripods) is prohibited. For professional shoots, contact reception@theroompadangpadang.com. Fees may apply.
Booking & Reservations
- How to Book: Visit our official website www.theroompadangpadang.com or use online platforms or your travel agency.
- Booking by Phone: Not available. Please use our website.
- Multiple Room Bookings: Use the “Quantity” menu on the website to select the number of rooms.
- Booking Confirmation: Sent via email. Contact us if not received.
- Cancellation Policy: Cancellations within 72 hours of arrival incur a 100% charge.
- Booking Changes: Contact reception@theroompadangpadang.com or WhatsApp at +62 813-3797-5409. Changes depend on availability.
Payment & Policies
- Cancellation Charges: Full charge (100% of the deposit) for cancellations before arrival.
- Accepted Payment Methods: Cash, debit cards, Visa, and Mastercard (no American Express).
- Security Deposit: No security or incidental deposit is required.
- Room Rates: Rates are per night, based on double occupancy unless otherwise stated.
Arrival & Departure
- Hotel Address: Jl. Labuansait No.73, Pecatu, Kuta Selatan, Bali 80361.
- Airport Information: Bali Ngurah Rai International Airport, 60 minutes away.
- Shuttle Service: Available for an additional fee. Contact reception for details.
- Early Check-in / Late Check-out: Subject to availability; additional fees apply: 50% until 5 PM. 100% after 5 PM (based on that day’s updated rate).
Room Amenities
- Iron & Hairdryer: Available upon request at no charge.
- Minibars/Minifridges: Available in all rooms. Consumption items are charged separately.
- Smoking Policy: No smoking in rooms. A cleaning fee of IDR 500,000 applies for violations. Designated smoking areas are available.
- Extra Beds: Not available.
- Safety Box: All rooms are equipped with a safety box.
- International Adaptors: Available upon request (subject to availability).
- Mosquito Repellents: Mosquito electric repellents are provided (no mosquito nets).
Facilities & Services
- Motorbike Rental: While we do not operate a motorbike rental business ourselves, we work with a trusted local supplier, with rentals available starting from IDR 100,000/day. Guests are free to rent from any provider of their choice; however, our assistance is only provided for rentals arranged through our recommended supplier. We are not involved in or responsible for any agreements made directly between guests and other suppliers. Prices may change without prior notice.
Please also note that Indonesian traffic rules are strict, and non-compliance can result in serious penalties. Always wear your helmet, carry your international driving license, and drive with caution.
- Parking: Free parking is available at the Padang-Padang parking lot. Parking at the hotel or in front is prohibited to avoid obstructing other businesses.
- Spa: No in-house spa, but nearby options are available. Contact reception for reservations.
- Laundry Service: No in-house service, but nearby services are available. Contact reception for assistance.
- Luggage Storage: Free luggage storage for short-term storage of standard items.
- Wi-Fi: Free Wi-Fi is available throughout the hotel.
- Pool Hours: The pool opens at 7:30 AM and closes at 9:00 PM. Quiet time starts at 9:00 PM. Please be mindful of other guests and avoid disturbing them with noise or loud conversations.
Food & Beverage
- Breakfast: Breakfast is included.
- Dietary Options: Vegetarian, vegan, and gluten-free options are available with advance notice.
- Restaurant Hours: Breakfast from 7:30 AM to 11:30 AM. The restaurant serves as a workspace until 10:00 PM (for guests only).
- Restaurant Reservations: Email reception@theroompadangpadang.com or call +62 813-3797 5409.
- Early Breakfast: Not available. A takeaway fruit box can be provided upon request for early departures.
- In-room Dining: Not allowed due to hygienic constraints and the risk of attracting insects. We are not responsible for issues occurring after housekeeping cleanings.
Events & Special Requests
- Event Inquiries: Email reception@theroompadangpadang.com. Response within 24 hours.
- Guest Visitors: Guests can visit, but overnight stays beyond the room’s capacity are prohibited.
Customer Reviews & Feedback
- Where to Find Reviews: Reviews are available on verified platforms.
Please note that all information provided, including policies, rates, and regulations, may be subject to change without prior notice, following applicable Indonesian laws and regulations, particularly those issued by the Ministry of Tourism and Creative Economy. We strive to maintain compliance with the most current rules, but changes due to government policies or local regulations may affect certain terms of service or offerings.
- Check-in: starting at 2:00 PM.
- Check-out: until 12:00 PM (noon).